F.A.Qs

Shipping and Tracking

Where does my StarELite ship from?

We fulfil your order depending on the fastest or nearest fulfilment center depending on stock levels.

We have fulfillment centers in Australia, Europe, Canada and China.

How does it take for my StarELite take to arrive? 

Please take a look at our shipping chart for average shipping times.Also note that the global pandemic has affected some shipping times so please allocate 1-2 days for fulfilment and 3-10 days for your order to arrive. If your order is significantly delayed drop us a message on our 'Contact Us' page and we'll get back to you within 24 hours.

How do i know where my shipment is?

Please consult our 'Track my order' page with your tracking number for the current location of your shipment. Please provide for 1-2 days before your order is fulfilled before your tracking number is emailed to the provided details.

 

Operating your device

How do i control my device?

You can use the toggle controls on the side of the projector to turn ON/OFF the projector and to shift between projector modes.

How do i control the colors being displayed by my device?

You can change the color scheme of the projector by connecting to it via wifi as described in the user guide and scrolling along the color palette to find what suits your space.

 

Refunds

How do i know whether I am eligible for a refund or return?

Please consult our 'Returns and refunds' page for information on our refund policy.